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Storytelling: How To Upgrade Your Customer Service Skills by William Topa

  • TOTEM 1275 Avenue des Canadiens-de-Montréal Montréal, QC, H3B Canada (map)

What we'll do

We’re all involved in customer service in some form  or another. Maybe you’re on the frontline of an organization greeting and serving customers who’ve purchase your products or perhaps you’re an owner trying to mitigate damage from an angry customer. Nowadays we hear things like, listen to your customers, be positive, be understanding, but by focusing on this, we forgot the basic, we forgot HOW TO SPEAK. 

In this class,
    - You’ll learn how to speak to your customers
    - Get over your fear of not knowing how to engage with your customers.
    - Gain confidence in addressing uncomfortable situations.
    - Turn an unhappy customer into a happy camper.
    -Avoid the common pitfalls of customer service.

A happy customer will buy what ever your selling at any price. A happy customer will come back and buy your product and your service. That’s why it’s so important to develop a mindset that puts the customer first and ensures they always have positive interactions with your brand, your team, and your products.

About your teacher

As a kid, William was more afraid then ever to speak to others, worst, in public. Realizing this, he learnt to build self-confidence which allowed him to become a powerful public speaker. For the past year now, he has been teaching others how to speak in public which allowed them to feel confident towards themselves